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ADDAPTIVE CX

Humans and Technology working together to adapt.  
We use people, processes and technology to deliver innovative solutions to the dynamic challenges faced by  organisations today in an agile and responsive way..

 

BUSINESS TRANSFORMATION IN A DIGITAL WORLD

Digital transformation is a phrase that has gained acceptance over the past 10 years.  The narrow definition was “let’s put chat on the website”, but the reality is much broader than just customer contact.

Business Transformation in a Digital World involves every business function and process exploiting conversational applications using AI, codeless legacy integration, and robotic process automation technologies.  From Customer Care, through HR and Finance functions, and all the other support functions in your organisation.

The outcome of such a transformation delivers operational efficiencies, happier customers, happier employees and a more competitive business

Addaptive have delivered numerous client projects, transforming the way organisations run.

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EMPLOYEE ENGAGEMENT

Whilst business focus has generally been on improving customer NPS to drive profitability, the reality is our staff are the real differentiator in a competitive world.  By improving eNPS you ultimately have happier customers and greater profitability.

The cornerstone to engaging effectively with your staff is to create a communication channel that goes directly to the pocket of every person in the organisation.  This is particularly important for staff who work remotely or don’t spend their lives at a desk with a computer. 

The Addaptive Internal Comms capability creates that open communication channel, integrates to your business systems and becomes the conduit for all the information needed for the health, well being and support of your most important business asset – your people.

EMPLOYEE SERVICES ASSISTANT

Once in place, the Internal Communications platform can be expanded to many other AI and bot driven uses.  Key applications we have seen deployed include:

  • Guest wi-fi password bot

  • Schedule a visitor

  • Sick day

  • Payroll setup

  • Report harassment

  • Work from home request

  • Product suggestion

  • Recruiter Assistant

  • Annual / Pulse Survey Bot

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OUR PROJECTS

Since Addaptive Group began , we’ve provided our services to a variety of businesses. On every project we undertake, our most important objective is to relate with clients and understand their core necessities and goals. Below are some examples of the work we’ve done - take a look, and get in touch to learn more.

Digital transformation is a phrase that has gained acceptance over the past 10 years.  In the past it has been “let’s put chat on the website”, but the reality is much broader than just customer contact.

Business Transformation in a Digital World requires every business function and process to exploit the new integration, AI and process automation technologies available.  From Customer Care, through HR and Finance, and all the other business support functions in your organisation.

The outcome of such a transformation delivers operational efficiencies, happier customers, happier employees and a more competitive business.

Addaptive have delivered numerous client projects, transforming the way the organisation runs.

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doing work together

OUR CLIENTS

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UTILITIES & TELCO

Turning a New Page

Delivered digital engagement and operational efficiency programs for power and water utilities

Delivered IVR automation and optimisation strategy for National telco

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