Addaptive Group supports Help NHS Heroes
An initiative that started at Stevenage’s Lister hospital in March to help NHS workers access essential food services looks set to be...
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Addaptive Group
- Feb 18, 2020
Imagine if our UX teams could build conversational AI experiences 8x faster than todays’ developers.
We all go into conversations knowing what we know – It’s our truth! However, the reality lies somewhere in the middle of any discussion...
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Addaptive Group
- Feb 17, 2020
Conversational AI is changing everything. Using a No code / Low code lens for Digital Transformation
14 views
Addaptive Group
- Jan 21, 2020
Messaging: Myth vs Reality (pt2)
Cost Base Over the years we’ve seen operational metrics that show various forms of digital engagement, whether web chat or messaging,...
28 views
Addaptive Group
- Jan 21, 2020
Digital Transformation: Will your contact centre ever close its voice capability? (pt2)
Latent Demand Following on from our previous post, this is all very interesting but what does this mean in the reality of our business...
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Addaptive Group
- Jan 21, 2020
Digital Transformation: Will your contact centre ever close its voice capability? (pt1)
Operational Efficiency and Digital Transformation You implemented web chat, Social Media channels, and the now fashionable messaging...
19 views
Addaptive Group
- Jun 4, 2019
Messaging: Myth vs Reality (pt1)
Messaging has been seen as the panacea for customer engagement, however the operational nuances around the technology need...
17 views
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