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Humans & Technology – working together

We use people, processes and technology to deliver innovative solutions to the dynamic challenges faced by  organisations today in an agile and responsive way.

 

BUSINESS TRANSFORMATION

In a digital world, every business function and process can exploit conversational applications using AI, codeless legacy integration, and robotic process automation technologies.

PEOPLE FIRST

Customer Care, Human Resources and Finance functions in your organisation, should all be designed to improve customer and staff experiences.

OPERATIONAL EFFICIENCIES

Transformation delivers operational efficiencies, happier people and a more competitive business. AddaptiveCX have delivered numerous client projects, transforming the way success is realised and celebrated.

Meeting

Employee engagement

Whilst business focus has generally been on improving customer NPS to drive profitability, the reality is our staff are the real differentiator in a competitive world.  By improving eNPS you ultimately have happier customers and greater profitability.

Employee services assistant

Once in place, the Internal Communications platform can be expanded to many other AI and bot driven uses. Key applications we have seen deployed include:

  • Guest wi-fi password bot

  • Schedule a visitor

  • Sick day

  • Payroll setup

  • Report harassment

  • Work from home request

  • Product suggestion

  • Recruiter Assistant

  • Annual / Pulse Survey Bot

Our Approach

Since Addaptive Group began, we’ve provided our services to a variety of businesses. On every project we undertake, our most important objective is to relate with clients and understand their core necessities and goals. Below are some examples of the work we’ve done - take a look, and get in touch to learn more.

UTILITIES & TELCO

Turning a new page

Delivered digital engagement and operational efficiency programs for power and water utilities Delivered IVR automation and optimisation strategy for National telco.

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Featured Addaptive Group News

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Digital Transformation: Will your contact centre ever close its voice capability? (pt1)

Imagine if our UX teams could build conversational AI experiences 8x faster than todays’ developers.

 

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Addaptive CX is proudly part of Addaptive Group Limited. Company Number; 12562992. Registered Office; Unit 1 The Cam Centre, Wilbury Way, Hitchin, Hertfordshire, United Kingdom, SG4 0TW