Humans & Technology – working together
We use people, processes and technology to deliver innovative solutions to the dynamic challenges faced by organisations today in an agile and responsive way.
BUSINESS TRANSFORMATION
In a digital world, every business function and process can exploit conversational applications using AI, codeless legacy integration, and robotic process automation technologies.
PEOPLE FIRST
Customer Care, Human Resources and Finance functions in your organisation, should all be designed to improve customer and staff experiences.
OPERATIONAL EFFICIENCIES
Transformation delivers operational efficiencies, happier people and a more competitive business. AddaptiveCX have delivered numerous client projects, transforming the way success is realised and celebrated.
Employee engagement
Whilst business focus has generally been on improving customer NPS to drive profitability, the reality is our staff are the real differentiator in a competitive world. By improving eNPS you ultimately have happier customers and greater profitability.
Employee services assistant
Once in place, the Internal Communications platform can be expanded to many other AI and bot driven uses. Key applications we have seen deployed include:
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Guest wi-fi password bot
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Schedule a visitor
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Sick day
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Payroll setup
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Report harassment
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Work from home request
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Product suggestion
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Recruiter Assistant
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Annual / Pulse Survey Bot
Our Approach
Since Addaptive Group began, we’ve provided our services to a variety of businesses. On every project we undertake, our most important objective is to relate with clients and understand their core necessities and goals. Below are some examples of the work we’ve done - take a look, and get in touch to learn more.
UTILITIES & TELCO
Turning a new page
Delivered digital engagement and operational efficiency programs for power and water utilities Delivered IVR automation and optimisation strategy for National telco.
Featured Addaptive Group News
Digital Transformation: Will your contact centre ever close its voice capability? (pt1)
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