Humans & Technology – working together
We use people, processes and technology to deliver innovative solutions to the dynamic challenges faced by organisations today in an agile and responsive way.
In a digital world, every business function and process can exploit conversational applications using AI, codeless legacy integration, and robotic process automation technologies.
Customer Care, Human Resources and Finance functions in your organisation, should all be designed to improve customer and staff experiences.
Transformation delivers operational efficiencies, happier people and a more competitive business. AddaptiveCX have delivered numerous client projects, transforming the way success is realised and celebrated.
Whilst business focus has generally been on improving customer NPS to drive profitability, the reality is our staff are the real differentiator in a competitive world. By improving eNPS you ultimately have happier customers and greater profitability.
Employee services assistant
Once in place, the Internal Communications platform can be expanded to many other AI and bot driven uses. Key applications we have seen deployed include:
Guest wi-fi password bot
Schedule a visitor
Work from home request
Annual / Pulse Survey Bot
Since Addaptive Group began, we’ve provided our services to a variety of businesses. On every project we undertake, our most important objective is to relate with clients and understand their core necessities and goals. Below are some examples of the work we’ve done - take a look, and get in touch to learn more.
UTILITIES & TELCO
Turning a new page
Delivered digital engagement and operational efficiency programs for power and water utilities Delivered IVR automation and optimisation strategy for National telco.